Privacy policy

MARGY’S MONTE CARLO (“MARGY’S MONTE CARLO”, “we”, “our”, “us) is a trading name of the Margy’s Intl Sarl (Monaco, Trade Register Number: 13 S 05908, Office of Trade Register: Monaco). We respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about MARGY’S MONTE CARLO’s Privacy Policy and Terms and Conditions (TAC) as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with MARGY’S MONTE CARLO.

The following information is provided by MARGY’S MONTE CARLO to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.margys.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions (TAC).

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and MARGY’S MONTE CARLO is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

At Margy’s Monte Carlo, safeguarding your personal data is our top priority. Our privacy policy is designed to provide you with a comprehensive understanding of how we collect, use, and secure your personal data, in full compliance with the General Data Protection Regulation (GDPR) of the European Union and the new Data Protection Act (nLPD) in effect in Switzerland since September 1, 2023.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

MARGY’S MONTE CARLO collects personal information in several ways when you place an order, send an email or register for a service offered by MARGY’S MONTE CARLO. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

Users of MARGY’S MONTE CARLO will only have their name and email address processed in order to provide the service and respond to any complaints or otherwise where required by law on in connection with any legal proceedings or dispute.

WHAT ABOUT COOKIES?

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you don’t want our site to use cookies on your computer’s hard drive, please enable your browser to accept cookies from our site, or leave our site.
You also have the freedom to accept or reject functional, statistical, and marketing cookies by clicking on the icon located at the bottom left to adjust your preferences.
If you choose to disable functional cookies, you may need to reset your preferences or re-enter your login information on each visit to our website.
You can consult our cookie policy by clicking on the link below:
Cookie policy

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

MARGY’S MONTE CARLO may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within Margy’s International Sarl.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

MARKETING OPT-IN AND OPT-OUT PROVISION

Margy’s Monte Carlo, from time to time, may use your contact details for the following marketing purposes:

Email alerts for new products, special offers, upgrade opportunities, spa events and one-off marketing promotions. Such alerts may include marketing information about MARGY’S MONTE CARLO, our subsidiaries or selected business partners. We do not sell or otherwise pass your details to third parties for marketing purposes. The marketing communications you receive will only be sent by Margy’s International Sarl. At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have been subscribed, if you wish to change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mail. Simply follow the instructions in the email. To opt out of direct mail service or updates, please contact a MARGY’S MONTE CARLO customer care representative by email at customer@margys.com

HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION MARGY’S MONTE CARLO MAINTAINS

If for any reason you are concerned that the personal information held by MARGY’S MONTE CARLO is not correct, please visit the website. There are two ways of changing your personal information. First you can always change and correct your personal information during any new checkout process each time you make a purchase. So in case you chose you chose credit/debit card payment while checking out for a new purchase you will always be asked to give your credit/debit card details again. If you prefer, you may contact us by email at customercare@margys.com and we will amend your personal details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information. We are certified GEOTRUST.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please go to the Contact section of the web site and send an email to MARGY’S MONTE CARLO Customercare. If you wish to talk to a MARGY’S MONTE CARLO customer care representative please  write to:

MARGY’S MONTE CARLO
Route des Grands Bois 16 CH-1663 EPAGNY
Switzerland
or by email to : customer@margys.com

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